Is Gas Service available to my house?
Call our Customer Service Department at 803.323.5304 and we will provide you with information on gas availability to your home.
If gas service is available to me, how do I apply?
If gas service is available, one needs only to complete an application for service and pay the appropriate fees. Applications are available at the main office of the York County Natural Gas Authority or at any of our collection agents. To print an application now, press Service Agreement.
Is a deposit required for new service?
For natural gas service connection, the Authority may require a deposit based on the credit worthiness of the applicant. Deposit amounts are initially determined by credit scoring from a national credit agency and are shown below:
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Customer Class |
Deposit Range |
| |
Residential |
$0 - $200.00 |
| |
Public Buildings |
$0 - $400.00 |
| |
Commercial |
$0 - $400.00 |
No deposit is required if the applicant receives a satisfactory credit score. Deposits are refundable after eighteen (18) months of good credit history. If the Customer has account history with the Authority, then that history will be used to determine the deposit amount.
What methods are available to pay my gas bill?
For your convenience, bills may be paid:
Online at www.ycnga.com. To pay now press E-Pay
Over the phone using IVRS at 803.323.5306
By Bank Draft (prior arrangements are required)
At YCNGA's Main Office at 979 West Main Street in Rock Hill
By mail using the return envelope included with your bill
By night deposit at our Main Office for after-hours payment
At the following agents' offices:
Do you have an Equal Payment Plan?
Yes! The plan divides your annual gas costs into eleven monthly installments. Your payment for the twelfth month will be adjusted for any amount over or under the total due. Sign up for the plan occurs in the Spring of each year.
Do you have a Bank Draft plan?
Yes, bank draft service is available at anytime. You will know ahead of time how much your payment will be and your account will be drafted automatically (no checks or stamps needed).
Do you accept credit cards for bill payment?
We accept Visa, Master Card, Discover, and American Express for all services and products.
What if my bill is high?
| If your natural gas bill seems abnormally high, please take into account: |
- The number of days in the billing cycle (shown on the bill)
- The temperature during the billing cycle period
- The temperature setting on your thermostat
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| After reviewing the above, if you still feel that the bill is excessive please call our Customer Service Department at 803.323.5304. We will be happy to review your bill with you. |
What is the difference between the natural gas service line and house piping?
The service line is the natural gas pipes installed between the gas main and the customer's meter location. These lines are owned and maintained by the Authority.
The house piping is the natural gas pipes installed between the meter and each natural gas appliance located in the home or business. These lines are owned and maintained by the customer. On a cost basis, the Authority will install house piping for any appliances that we sell. If you purchased the appliances elsewhere, there are many other licensed gas piping contractors in York County that can install your house piping.
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