YCNGA will make every effort to insure that bills for gas consumption, service work and appliance sales are issued on a regular monthly basis. All bills will be mailed to the billing address of record as supplied by the customer. YCNGA cannot assume responsibility for non-delivery once the bill has been delivered to the United States Postal Service.

Billing Cycles

Because all customer meters cannot be read or billed at the same time, YCNGA's total service area is subdivided into several smaller areas for billing purposes. A separate billing "cycle" has been established for each of these areas. Therefore, customers may not select a specific billing date. However, bills are rendered each month at approximately the same time for each area. Meters are normally read 1 to 2 days prior to billing, with each bill covering a period of approximately one month. An exception may occur for the customer's first bill. That bill may only include the gas consumed between the time service began and the next regularly scheduled reading date. Similarly, a customer's last bill will include the gas consumed between the last regular reading date and the termination of service date.

Metering

Your natural gas service will be metered, thus determining how much your gas bill will be each month. If there is a question about the consumption of gas, YCNGA will investigate to determine if a problem exists and make every effort to satisfy the customer's concerns. If the customer so chooses he/she may request that the meter be tested by an independent agency. YCNGA reserves the right to charge for the customer-requested meter test if the meter is found, by an independent agency, to be accurate. If a meter fails to register properly, bills may be estimated based on previous usage.

Facilities Charge

Each month, a facilities charge is added to your bill. This charge partially offsets supplier demand charges and billing and meter reading costs that apply to all customers.

Final Bills

When a customer requests that natural gas service be terminated, a meter reading is taken at the time the meter is turned off and a final bill is rendered. The final bill will consist of any unpaid balance plus gas consumed since the prior bill was issued, less the customer deposit. If a credit balance remains after the deposit is applied, a check will be issued to the customer for the balance. If not, the customer will be billed for the difference on the final bill.

Payment Terms

All charges are due and payable upon receipt. If the account remains unpaid as of the due date shown on the bill statement, late charges are added. If the charges are still unpaid at the time of the next bill generation, a service termination notice is produced with the bill. If the account remains delinquent, termination of service will occur on or about the thirty-seventh day for the original charges.